All JX Forklift products come with a standard 1-year or 1000-hour warranty, whichever comes first. The warranty covers manufacturing defects in materials and workmanship. Battery warranty is 2 years for lithium batteries. Contact our technical support team for warranty claims.

Yes, we maintain parts inventory for all JX Forklift models sold within the last 10 years. Most common parts are available for immediate shipment. For discontinued models, our engineering team can often manufacture compatible replacement components. Provide your equipment model and serial number for accurate parts identification.

If your electric pallet truck won't start: 1) Check battery charge level - connect charger if below 20%, 2) Inspect battery connections for corrosion or looseness, 3) Verify emergency stop button is released, 4) Check fuse box for blown fuses, 5) Test key switch functionality. If issues persist, document any error codes displayed and contact support.

Shipping times vary by location: China (1-3 days), Asia Pacific (5-7 days), Europe (7-14 days), North America (10-14 days). Express shipping options are available for urgent orders. We maintain a comprehensive parts inventory at our China warehouse and regional distribution centers to minimize delivery times.